Policies at babycups.uk

From our family to yours.

We founded babycups.uk with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

 

Privacy Policy

babycups.uk adhere to the Data Protection Act.

If you have placed an order with us then we may contact you via phone or email regarding your order. Your details will be held on our systems for 12 months in case of issues or further orders and then any contact information will be removed.
If you have opted into our newsletter, you may receive emails from time to time but not in excess of 3 within a month. You can opt out at any time.  We do not pass your information on to third parties and we do not add you on to marketing lists.

 
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Our Shipping Policy

What You Need to Know

We aim to get your items to you as soon as possible.  This is normally within 1-3 working days.  If for any reason we need to delay your order, we will let you know and you would be entitled to a full refund should you wish to cancel the order.  All items on the website are in stock.

 

Our Return Policy

How It Works

You may return your purchase at your cost within 14 calendar days of receipt if you decide it is not what you wanted. Providing the item is undamaged and in its original packaging you will be refunded your original postage cost and the cost of the item.  Return postage would be at your expense.
If your item arrives damaged, please send photographic evidence to sales@babycups.uk along with your details.  You may be asked to return the item. All returns will be inspected by our team and if appropriate a replacement item or full refund will be issued including return postage.

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